How long does LNER Delay Repay take?

Many Delay Repay claims are reviewed within around 10 working days, though disruption and manual checks can extend timelines. Payment is typically issued after approval.

How much can I claim for LNER Delay Repay?

Under common Delay Repay 15 rates, a 15 to 29 minute delay is usually 25 percent of a single fare, 30 to 59 minutes is 50 percent, and 60 plus minutes can be up to 100 percent.

Where is the official LNER Delay Repay claim form?

Use the official LNER Delay Repay page to submit a claim. Include your ticket evidence, journey details, and delay duration.

What is the time limit for LNER Delay Repay claims?

Many operators, including LNER, typically require claims within around 28 days of travel. Always confirm current deadlines on the latest operator policy.

Live Monitoring

Automated LNER Delay Repay

We monitor your London North Eastern Railway journeys 24/7. When a delay happens, we identify it instantly so you never miss a refund.

New to Delay Repay? Read the UK Delay Repay guide, estimate payouts with our calculator, or learn how season ticket compensation is calculated.

Track LNER Journeys

How long does it take?

Many claims are reviewed within ~10 working days, but busy periods can take longer.

See timelines

Can I claim at 15 minutes?

Yes—LNER typically operates Delay Repay 15.

See rates

How much could I get?

Under common rules: 25% (15–29), 50% (30–59), up to 100% (60+).

Use calculator

How It Works

Get started in minutes and never miss a delay repay claim again

🔗

1. Connect

Create a free account and set your regular LNER route.

📡

2. We Monitor

We automatically match your journeys to official schedules and live running data.

🔔

3. You Get Alerts

We notify you when you’re owed compensation and give you the details to claim fast.

LNER Compensation Rules

LNER typically operates a Delay Repay 15 scheme. Here is what you are entitled to:

Delay Duration	Compensation (Single Ticket)	Compensation (Return Ticket)
15 - 29 minutes	25% of ticket cost	12.5% of ticket cost
30 - 59 minutes	50% of ticket cost	25% of ticket cost
60 - 119 minutes	100% of ticket cost	50% of ticket cost
120+ minutes	100% of ticket cost	100% of ticket cost

* Season ticket holders usually receive a proportional refund based on the value of a single journey.

LNER Delay Repay FAQs

Quick answers for claim forms, deadlines, and expected payout timing.

Official LNER claim form

Submit directly through LNER's Delay Repay page.

Open official LNER claim form

What is the claim deadline?

Most claims should be submitted within about 28 days of travel. Submit early so you do not miss the eligibility window.

How long do claims take?

Many straightforward claims are reviewed in around 10 working days, though disruption backlogs can increase timelines.

See Delay Repay timelines

How much should I claim?

Estimate likely compensation for 15, 30, 60, and 120+ minute delays.

Use the Delay Repay calculator

Why use a Tracker?

Manual Tracking is Hard

Small differences in arrival time can change whether you qualify.

Forgotten Claims

Most passengers forget to claim within the allowed timeframe.

✓

We Automate It

We tell you exactly when to claim and what to submit.

Ready to start?

Join thousands of UK commuters getting paid for their delays.

Start Tracking Free

No credit card required for free plan.