Delay Repay claim forms by operator
Use the operator links below to submit Delay Repay claims quickly. Before you submit, gather your ticket proof, journey details, and actual delay time so your claim can be reviewed faster.
Official operator claim links
| Operator | Official claim link | Guide |
|---|---|---|
| GWR | gwr.com Delay Repay | Guide |
| Avanti West Coast | avantiwestcoast.co.uk Delay Repay | Guide |
| Thameslink | thameslinkrailway.com Delay Repay | Guide |
| LNER | lner.co.uk Delay Repay | Guide |
| Northern | northernrailway.co.uk Help | Guide |
| Southeastern | southeasternrailway.co.uk Help | Guide |
| South Western Railway | southwesternrailway.com Delay Repay | Guide |
| Greater Anglia | greateranglia.co.uk Delay Repay | Guide |
| TransPennine Express | tpexpress.co.uk Delay Repay | Guide |
Before you submit a claim
- Ticket proof: e-ticket, booking reference, or receipt.
- Journey details: date, origin, destination, planned and actual times.
- Delay duration: accurate arrival delay at final destination.
- Estimate your amount first: use the Delay Repay calculator.
Claim rejected?
Many rejected claims can still be won on appeal with better evidence. Use our step-by-step guide to appeal efficiently.
Read the rejected claim appeal guide