Delay Repay claim deadlines by operator
Most UK operators use a roughly 28-day claim window, but exact terms can vary. Submit claims quickly and always check the latest policy on your operator's official page.
Quick answer
If your train is delayed, submit as soon as possible rather than waiting to the end of the month. Early submission lowers rejection risk from missing evidence or expiry windows.
Typical claim windows
| Operator | Typical claim window | Guide |
|---|---|---|
| GWR | Around 28 days | View guide |
| Avanti West Coast | Around 28 days | View guide |
| Thameslink | Around 28 days | View guide |
| LNER | Around 28 days | View guide |
| Northern | Around 28 days | View guide |
| Southeastern | Around 28 days | View guide |
| South Western Railway | Around 28 days | View guide |
| Greater Anglia | Around 28 days | View guide |
| TransPennine Express | Around 28 days | View guide |
Deadlines can change. Always confirm the latest operator policy before submitting.
Tips to avoid missing deadlines
- Claim the same day when possible: delay evidence is easier to provide while details are fresh.
- Keep ticket proof together: e-ticket, receipt, and booking reference in one folder.
- Estimate before submitting: use the Delay Repay calculator.
- Appeal quickly if rejected: use our rejected claim appeal guide.